flat rate shipping | free NZ shipping on orders over $100

Ordering FAQ

What if I can't see exactly what I want on the website? 

Just ask! Whether it's a bespoke design, a unique size, or an item you don't see on the site, I'm sure I'll be able to help you out!

Can I make changes to existing designs? 

Yes! If you see something in the semi-custom section that's almost right but not quite, get in touch! I can usually make changes to colours, fonts, or even layout. This will incur a small extra design charge.

Will I receive a design proof?

If you order a bespoke design package you will receive digital proof/s of your stationery and can indicate any changes you want made. 

If you order an existing design, you will not receive a digital proof except in specific circumstances (for example, you request a colour change or I have questions/concerns about the text entered). Please ensure you enter your wording exactly how you want it to appear on your stationery.

Can I make changes to my order? 

If you spot a typo, flick me an email ASAP. I'm happy to fix it for you but unfortunately once your order has been printed these mistakes cannot be rectified. If this happens, I am happy to offer discounted re-printing rates.

Is there a minimum order? 

The minimum order size for wedding stationery is 20 pieces. 

What is the current turnover time?

Once your semi-custom order is placed- or your bespoke design proof is approved- we will have your package in the post to you within 5-7 business days. 

How much is postage? 

I charge a flat rate of $8.00 (non-rural) or $10.00 (rural) for New Zealand orders and offer free shipping for orders over $100! All Paper Fox orders are sent using signature-required postage.